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Originally Posted by Theodoric
I doubt if it exceeds a few dozen. And this is out of how many million ntl customers? So, over to anyone who can provide a few reliable figures.
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I think the queues for Customer Service give a fair indication that the numbers over time having problems may be significant. In addition the long standing issues over things like e-mail have had an impact of pretty well every NTL customer.
It is also sadly a British trait to often put up with bad service so not all unhappy customers will actively seek change. The few who end up here are also usually those that have tried the normal route but have not found a solution so that probably explains the more angry nature of many posts.
That said, one thing that was very true of both .com and now here is that between us we have been able to find solutions for people that have actually retained customers for NTL
Long may that continue!!!