Thread: why people use ntl
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Old 03-01-2004, 13:45   #9
Theodoric
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Re: why people use ntl
Quote:
Originally Posted by xathras
What gets me why do people actually use ntl, if there is so much customer dissatisfaction then surely all customers will be switching to alternatives

Have I missed something?
Firstly, in no way am I putting myself forward as a defender of ntl! Howevever, lets take the statement "if there is so much customer dissatisfaction." Is there? Has anyone any reliable figures for the percentage of dissatisfied customers? People only start complaining when they get bad service. If you look at the number of people who complain on this and related sites (and I have been one of those complainers in the past), I doubt if it exceeds a few dozen. And this is out of how many million ntl customers? So, over to anyone who can provide a few reliable figures.
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