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Originally Posted by xathras
What gets me why do people actually use ntl, if there is so much customer dissatisfaction then surely all customers will be switching to alternatives 
Have I missed something? |
Hi xathras, Welcome to the site.
People can actually enjoy their services from ntl, its just that sometimes the customer service isn't all what it should be. Promised phonecalls that never happen, arranged installations and the engineer fails to show up etc. Some customers have gone through hell with ntl, yet still want to remain a customer. For instance a woman who I will not name, in a problem I had dealt with on .com, had to pay up front £125 to become a customer, ntl wanted a security deposit because she moved into a house where the previous occupants were bad payers. Weeks went by and she still had not received any notification (after paying the deposit weeks earlier) if she could become a customer or not yet she still wanted the services from ntl.