Quote:
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Originally Posted by xathras
What gets me why do people actually use ntl, if there is so much customer dissatisfaction then surely all customers will be switching to alternatives 
Have I missed something? |
OK a few possibilities spring to mind:
1. Not everyone has suitable alternatives. (Yet)
2. Most people actually believe they are getting what they pay for but are not always aware when they are not, sites like this help to point out the level of service they should be getting and provide help to ensure they do.
3. Some people actually think it is worth working to try and improve the services of the company they are already with rather than swapping at the first sign of problems.
4. NTL as a company need to take account of points 1 to 3 or ultimately your prediction could eventually become an increasing reality.
Oh and welcome to NTHW btw
This is a site that doesnt just moan but actually tries to gain improvements in NTL's services for the benefit of both us and them. So welcome aboard
