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Old 03-01-2004, 01:30   #71
Mick
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Re: Proposal for a "Customer" Panel

Quote:
Originally Posted by erol
I do not know what went on between Frank and NTL.
Just like you do not know what went on between ntl and us, yet you make stuff up as you go along as you see fit.


Quote:
Originally Posted by erol
I wish you would make up your minds. First Neil accuses me of being the reason .com was closed. The an 'offical' statement from the team here says it was not caused by any indivdual - solely by NTL themselves.
I do blame ntl for they wanted that site shut regardless, they had not really played any huge interest in developing it. I joined the team in March and could not believe how little ntl did to promote that site. By June there was serious talks of closure and we was given a date. But the final nail in the coffin was due to the last few weeks of mayhem.


Quote:
Originally Posted by erol
It seems to me the only thing you are consistent about is that those that had direct contact with NTL on behalf of users have no blame whatso ever in the closure of .com.

Correct, I am glad it seems to you. We did our duty, we helped lots of customers get the service they deserve, more so than you could ever of done.


Quote:
Originally Posted by erol
the fact remains there are still some within NTL that are continuing to try and find ways of working constructively with conected users.
Correct but 'some' is nowhere near enough, NTL should be in leaps and bounds and actually listening to the people that matter to them, real customers. I believe one man tried to achieve this goal and his suggestions, his ideas all fell on deaf ears. I'm sick of repeating myself, but if they were not gonna listen to Frank (their own employee), they certainly were not going to listen to us.
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