Well I've just been very unimpressed with CS.
Yesterday evening my BB and TV service died. The BB came back after a little while, but not TV (It's still not working as of 12:30 2/1/04)
So I tried to phone up to report the fault, only to be told that "We're closed on New Year's Day!"
Ye gods, what are they playing at? That's about as sensible as a restaurant closing for lunch!
At least today I got a recorded message saying "we're having problems with TV in the PO1 area" (except I'm in PO5!) but after 10 minutes of being told "our staff *really* want to deal with your problem" I got fed up and hung up.