would suggest you ask for compensation from your local area director not sure which one of these it is David Thatcher
Managing Director, ntl:home ESE Business Unit
Phone: 01582 701616
e-mail:
david.thatcher@ntl.com
location: LutonPeter Savage
Managing Director, ntl:home South Business Unit
Phone: 0247 673 5078
e-mail:
peter.savage@ntl.com
location: Coventry