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Originally Posted by daveoc
As usual, around 10am the light on my set top box started flashing and then went out for the rest of the day. At about 10pm it came back on and locked solid. It suddenly occured to me that I did not have a fault, simply too many people trying to use the system at busy times.
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If the light flashes or goes out on the STB, this is a problem with the signal on the cable to or from NTL. You should report it to NTL as a failure of their service, and keep reporting it until it is fixed. When reporting it to NTL, do not speculate on what the cause of the problem might be: just make sure you say that the relevant LED flashes or goes out. If you find that Interactive TV does not work at the same time, you might find it helpful to report that Interactive TV is not working (rather than as a broadband fault), as this focusses their minds on the nature of the problem (their signal), and prevents them wandering down blind alleys such as asking you to check your PC.