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daveoc · 26-12-2003, 08:43

I hope that someone will be able to help me with a problem that has been ongoing for three months.

I'm in southampton,so16,and have the 150 broadband service via my set top box.

About three months ago I started to find that I could not get ino the internet at weekends and sometimes in the evening.

Since then it has got worst to the point where I now know I have little chance of logging on Sundays and most of Saturday.

When this first started and I phoned up I was told that there was an exercise taking place to 'clean up'the lines in my area and when that was complete my problems should go away.The exercise finished but the problems remained.

Then when I phoned up I was getting,for several weeks,a recorded message saying there were broadband problems in the so16 area.I took this to be why I was having problems but again,when the recorded message stopped being broadcast I was still having problems.

Finally two weeks ago I phoned and arranged for an engineer to come and take a look.He checked and said that the signal level at my box was perfect BUT he had found a problem with the street box.

From memory he said that the signal level at the street box was too high and the'network boys' had logged it as a problem and would come out the next day to resolve it.

If they came or not I don't know but my problems have continued as before.Last Sunday I was off again all day.

Yesterday,Christmas Day,it hit me. As usual, around 10am the light on my set top box started flashing and then went out for the rest of the day.At about 10pm it came back on and locked solid.It suddenly occured to me that I did not have a fault, simply too many people trying to use the system at busy times.

From what I have said does that sound like what my problem is?If so is there anything I can do to get it corrected?

Thanks for any help

Dave

PS:Just so I've given all info.on monday and tuesday this week I go a message on screen thati've never seen before.On several webpages I tried to get to i got a message up saying''You have exceeded your connection limit''.Means nothing to me and I haven't seen it since Tuesday

26-12-2003, 08:43	#1
daveoc Inactive Join Date: Jun 2003 Location: Southampton Posts: 84	Am I Oversubscribed? I hope that someone will be able to help me with a problem that has been ongoing for three months. I'm in southampton,so16,and have the 150 broadband service via my set top box. About three months ago I started to find that I could not get ino the internet at weekends and sometimes in the evening. Since then it has got worst to the point where I now know I have little chance of logging on Sundays and most of Saturday. When this first started and I phoned up I was told that there was an exercise taking place to 'clean up'the lines in my area and when that was complete my problems should go away.The exercise finished but the problems remained. Then when I phoned up I was getting,for several weeks,a recorded message saying there were broadband problems in the so16 area.I took this to be why I was having problems but again,when the recorded message stopped being broadcast I was still having problems. Finally two weeks ago I phoned and arranged for an engineer to come and take a look.He checked and said that the signal level at my box was perfect BUT he had found a problem with the street box. From memory he said that the signal level at the street box was too high and the'network boys' had logged it as a problem and would come out the next day to resolve it. If they came or not I don't know but my problems have continued as before.Last Sunday I was off again all day. Yesterday,Christmas Day,it hit me. As usual, around 10am the light on my set top box started flashing and then went out for the rest of the day.At about 10pm it came back on and locked solid.It suddenly occured to me that I did not have a fault, simply too many people trying to use the system at busy times. From what I have said does that sound like what my problem is?If so is there anything I can do to get it corrected? Thanks for any help Dave PS:Just so I've given all info.on monday and tuesday this week I go a message on screen thati've never seen before.On several webpages I tried to get to i got a message up saying''You have exceeded your connection limit''.Means nothing to me and I haven't seen it since Tuesday