If they enable SNMP, ship a version of mrtg combined with a small webserver that only opens itself up to 127.0.01 and then shove a link on their desktop to the webserver and port to show the usage then wouldnt that be ok?
Unless they were doing it server side which be easier for us

but harder for NTL.
But some have SNMP/Modem access while we cant with Ambit 200s in EX C&W... :/ Is there no way at all to get around this problem without NTL intervening?