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Originally Posted by dieselking
Thanks for all the suggestions, I did try all of them but none of them worked so I have email TS and will wait until after Xmas. Thanks again. 
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Which Xmas....2010? I have never, ever had a reply from any email sent to Ntl. Although I do believe such rare species do exist. the phone is the best, if somewhat frustrating way to resolve if the problem is caused by password/username problems.