Originally Posted by Sociable

OK in that case maybe you need to double check the user name section as it may use the full email address rather than just the part before @xxxx.com for BT e-mail (I don;t use BT so cant help on that one but seem to recall that is the case)

Also make sure you have the correct setting in the "use secure log-in set" as it is not set for NTL mail but again I don't know what the appropriate setting is for BT for that aspect.