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Originally Posted by spannersatcx
password is correct.
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OK in that case maybe you need to double check the user name section as it may use the full email address rather than just the part before @xxxx.com for BT e-mail (I don;t use BT so cant help on that one but seem to recall that is the case)
Also make sure you have the correct setting in the "use secure log-in set" as it is not set for NTL mail but again I don't know what the appropriate setting is for BT for that aspect.