Jumping ship
 

I too am jumping ship

Ordered a nice simple package today with plus.net £24.99 a month and the modem and activation is included with 512k connection.

I want to know now how do I go about quitting the service I have with NTL.

Do I need to write a letter ? How much notice do I need to give (customer over 4 years) to cancel the access ?

Im in Swansea so who do I address the cancellation letter to ? - Im not gonna use the phone or email as their too unreliable.

Any help is appreciated.

Re: Jumping ship
 

i just rang them, told them i had a better, they put me through to CS relations and gave me a cancellation date, thats it.

Re: Jumping ship
 

You have to give one months notice.

According to ntls T&Cs notice can be by snail mail or email. Again the T&Cs say you can use the address on your bill, as for an email address, who knows.

Main thing is to make sure you do it in writing so you have proof, and I'd kill off any Direct Debits as soon as just to be sure.

Re: Jumping ship
 

Sound advice m8.....

Make sure you get some kind of proof when they give you the disconection date. I aranged mine on friday for the end of this month and they cut me off the next day :mad:

Re: Jumping ship
 

Seems about right, efficiency from ntl when you least expect it :disturbd:

Re: Jumping ship
 

Im going to send them a letter, and make sure that its signed for at their end anyhow, but ill give them a ring tomorrow anyhow and get a cancellation date as well.

Re: Jumping ship
 

Make sure you write down the name of the bod you speak to, and the agreed date of cut off. You can then confirm that in your letter. :)

Re: Jumping ship
 

aye, I do that as standard when dealing with NTL anyhow, as ive been through a lot of **** in my time here.

Re: Jumping ship
 

just phoned up now, and made my cancellation letter, but I have to send that to Belfast according to the woman that dealt with me, I dont know if thats right, im a "celtic customer" based in Swansea.

And my Plus.Net ADSL is due for activation on 22nd :D Already the service ive had off them and the services are better than NTL. And im not even connected yet.

Re: Jumping ship
 

That is correct, the old Celtic region covers NI, Scotland and Wales. Cancellation correspondence goes to Belfast :)

Re: Jumping ship
 

Thanks for your help :)

For those that are interested,

This is the package that im going to leaving NTL.

Plus.Net EasyStart 512k