billing query
 

Has anyone noticed something going on in the billing dept.

For the last three years I have paid my bills by postal order. No problems.

Admittedly I get paid fortnightly on disability. So I split the bill in half.

A couple of weeks ago I got cut off had to send £30.00. straight away copied to fax, if you know what i mean.
It appears talking to CS that the second payment in January hadn't reached them, unfortunately I quite easily lose stubs, not complaining it's my fault.

A couple of days ago received my bill and checked, now there is no such thing as a £25.00. postal Order so I buy a £20. +£5. p.o.

Only the £5.P.O. was on the bill. When I rang up to query and ask for the the phone number of Worthing where I send the P.O. I'm told there is no number for the customer to make contact.

All CS say is''what are the stub numbers of the P.O.''

One nice girl was trying to help, unfortunately I dropped the phone, when I got back to ntl, I was put through to the chasing up dept who to put it mildly weren't interested, just wanting to know when I was going to pay.

My question is the P.O.s were crossed to Ntl so they were no good to anybody else, howcome they managed to receive the £5. and not the £20. P.O. they were in the same envelope.

Is this a new way to generate extra revenue.?

I depend on my computer, I'm on limited funds, but if this continues I shall have to think about changing Isp. I can't afford the extra cost.
Until this matter I was happy with NTL, no problems.

Re: billing query
 

why don't ntl action a payment trace for you?

AFAIK the Worthing centre is run by a third party on ntl's behalf, hence why they don't have phine number for customers

Re: billing query
 

Thanks Scooby. I'll get on to that on Monday.

Re: billing query
 

I would imagine having worked in a payments section it will be very difficult to trace a single postal order.................we used to have loads of odd PO's we couldn't link to any accounts usual problem was no account number written on them.....what may have happened here is perhaps one had the account number one the other not and they have somehow become separated?

Re: billing query
 

Quite true. Nothing short of armageddon would tempt these guys into listening to any explanations, rather than just just (rudely, I might add) insisting that you pay them that very second. Strangely enough, they're not as bloody-minded when it comes to giving money back to you.