Cable Forum - Cancelled Cable TV - or at least I thought I had

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Cancelled Cable TV - or at least I thought I had

I cancelled my cable TV in December 2003 between the 8th and the 12th, i was disconnected on the 11th of January and the STB collected accordingly on the same day (receipt to prove)

So me sits there thinking well thats that and thanks god..............OH NOOOOOO my next bill arrives and yep you've guessed it.......i have been charged for another month :mad:

I rang CS up and i had NTL's faithful/honest promise that my next bill would be credited blah blah blah, I have just received my bill and yet again I have been charged up until 19th of March 2004 :mad: :mad:

I have just been on the phone talking with a guy called Kieth on ext 637, who promised me he would phone me back :rolleyes: within the next couple of days (Wednesday or Friday (he's off work on Thursday)) because he has had to email the right department with my details and so forth.

Would it be possible for some nice person on here to possibly speed up this process, because I'm just about p1ssed off with NTL and if this doesn't get sorted "SOON" i will cancel my phone and BB as well.

Thanks :):)

Re: Cancelled Cable TV - or at least I thought I had

This is the usual story of ntl and their "taking ownership" of a problem. I wouldn't worry about the bill in the slightest, and please whatever you do, don't get worked up.

A simple completion of the complaints form on the Ofcom website and you can sit back and relax. Ofcom can sort it out with ntl and you can just wait for a letter to arrive. As long as you have the cancellation letters and collection receipt then you have nothing at all to worry about.

Re: Cancelled Cable TV - or at least I thought I had

Quote:

Originally Posted by Keyser

very true , but if it was an elderly person or someone without all their mental faculties ( i tried hard not to be discriminatory there ) it will very likely cause undue anguish and worry , they really need to get there act together to stop this sort of thing happening , the more ppl who complain to ofcom the better in my opinion :mad:

Re: Cancelled Cable TV - or at least I thought I had

I'm not sure about the more people that complain the better, but I suppose it will give ntl a good kick up the arse that they need.

The reason I suggest complaining to Ofcom is because ntl don't like Ofcom complaints as it affects their statistics and so they tend to act rather quickly when you complain that way. I think that making a complaint via Ofcom is easily the least stressful method of getting your problem dealt with.

This is not to mention the fact that you may be elderly and find it difficult sorting this "rubbish" out with ntl, that they themselves are 100% to blame for. Nothing has changed becuase every bloody month we see case after case like this :mad:

Re: Cancelled Cable TV - or at least I thought I had

well i do think the more ppl that complain for genuine complaints the better , like you said , ntl dont like ofcom , hopefully the more complaints the better chance of ntl sorting it's act out sooner rather than later :mad:

Re: Cancelled Cable TV - or at least I thought I had

Quote:

Originally Posted by Keyser

Thanks for the reply/ies.......do you think i should wait this week out and see what transpires before i do as you say????

Re: Cancelled Cable TV - or at least I thought I had

Quote:

Originally Posted by Ripper1

Thanks for the reply/ies.......do you think i should wait this week out and see what transpires before i do as you say????

i dont suppose it can hurt to wait a couple of days , and then if you dont get sorted , give em hell :mad:

Re: Cancelled Cable TV - or at least I thought I had

It's not a matter of 'not liking' OFCOM. Customers have a right to refer complaints to OFCOM and no-one would ever have a problem with that.

It shouldn't be left to get to this stage though.

OFCOM will require that the normal channels have been exhausted though. I regularly deal with customers who tell me they have written to OFCOM before they even contacted ntl! That's nuts, and OFCOM will usually refer them straight back again.

Re: Cancelled Cable TV - or at least I thought I had

Quote:

Originally Posted by Ripper1

Thanks for the reply/ies.......do you think i should wait this week out and see what transpires before i do as you say????

Quote:

Originally Posted by Mark B

It's not a matter of 'not liking' OFCOM. Customers have a right to refer complaints to OFCOM and no-one would ever have a problem with that.

It's not a matter of not liking Ofcom, but it certainly is a matter of not liking people complaining to Ofcom because when the Ofcom reports are published ntl look bad.

Quote:

Originally Posted by Mark B

It shouldn't be left to get to this stage though.

I'm not quite sure what you mean here. I assume you are talking about ntl shouldn't leave it to get to this stage, as Ripper1 has followed all the processes correctly, provided notice and has a recipt from ntl for a STB collection.

Quote:

Originally Posted by Mark B

OFCOM will require that the normal channels have been exhausted though. I regularly deal with customers who tell me they have written to OFCOM before they even contacted ntl! That's nuts, and OFCOM will usually refer them straight back again.

They will yes, but IMHO this customer has already done that. He has written to ntl to cancel. They have collected the box and given him a receipt. He has rang up again and been promised that it will be sorted. It hasn't been. Why should Ripper1 run around after ntl, wasting his own time and effort on them, when the problem lies completely with them? It is nuts to contact Ofcom before ntl (and Ofcom will refer him back to ntl if that was the case), but in this case he has contacted ntl.

If this was me I would send them one more letter and ignore all further bills from them for the TV service (should they continue). I would not worry about it, or bother calling them again. Should I receive a bad credit rating, I would sue ntl for damages (and I would win).

Re: Cancelled Cable TV - or at least I thought I had

Quote:

Originally Posted by Keyser

I think you should send ntl one more letter via Special Delivery to the address on your last bill, informing them of the situation and telling them you won't be paying the bills and if you get a bad credit rating because of their incompetence then you will be taking further action. Keep the Special Delivery receipt with the reference number on it as proof of delivery.

It's not a matter of not liking Ofcom, but it certainly is a matter of not liking people complaining to Ofcom because when the Ofcom reports are published ntl look bad.
I'm not quite sure what you mean here. I assume you are talking about ntl shouldn't leave it to get to this stage, as Ripper1 has followed all the processes correctly, provided notice and has a receipt from ntl for a STB collection.
They will yes, but IMHO this customer has already done that. He has written to ntl to cancel. They have collected the box and given him a receipt. He has rang up again and been promised that it will be sorted. It hasn't been. Why should Ripper1 run around after ntl, wasting his own time and effort on them, when the problem lies completely with them? It is nuts to contact Ofcom before ntl (and Ofcom will refer him back to ntl if that was the case), but in this case he has contacted ntl.

If this was me I would send them one more letter and ignore all further bills from them for the TV service (should they continue). I would not worry about it, or bother calling them again. Should I receive a bad credit rating, I would sue ntl for damages (and I would win).

I am more than grateful for all your replies and info, it's more than appreciated :)

I will wait until Friday and if no phone call comes my way (Knowing NTL, it probably won't) then I will write another letter, send it recorded delivery and keep the receipt thing as proof and then take it from their.

I am open to any more suggestions.

Many thanks :):)

Re: Cancelled Cable TV - or at least I thought I had

I wouldn't wait until Friday m8, I would write your letter and get it sent off ASAP. That way there is no delay on your part if/when you take it further at a later date.

Re: Cancelled Cable TV - or at least I thought I had

Quote:

Originally Posted by Keyser

I wouldn't wait until Friday m8, I would write your letter and get it sent off ASAP. That way there is no delay on your part if/when you take it further at a later date.

Your right my mate, it looks like i don't have to wait until Friday anyway, i got a return phone call from Kieth last night.

He told me (and promised me :rolleyes: ) that my next bill would be credited by ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£95.xx

Only about 4 more weeks to wait until we see if his word is true or not ?

Thanks again for the info and replies regarding this matter, and as always, it's more than appreciated :):)

Re: Cancelled Cable TV - or at least I thought I had

I just cancelled after 7 years only yesterday. Hands up those who believe it will happen smoothly:)