MS Outlook 2003 with NTL e-mail
 

I am running Windows XP and I Have installed MS Outlook 2003 which I would like to use to view my NTL e-mails. At present, I have NTL running on Outlook Express, but this is less than ideal as my contacts, calender etc. are stored on 2003.

In 2003, I have set up an e-mail account with the correct POP3 settings for my NTL e-mail. I know this because when I press the 'Test Account' button all the functions are green ticked.

However, the test message does not appear automatically in my 2003 inbox and other recieved e-mails that I can see in Express and NTL are not appearing in my 2003 inbox either.

I have tried making 2003 the default e-mail program in the Internet settings rather than Express but this doesn't seem to work.

Is there anyone out there that can help me get my Outlook 2003 to work properly or am I stuck with Express?

Re: MS Outlook 2003 with NTL e-mail
 

Outlook 2003 should be fine, I use it for all my e-mails.

What happens if you send a message to yourself in Outlook 2003?
Just to double check, you selected a POP3 server and have the settings as
pop.ntlworld.com
smtp.ntlworld.com

Re: MS Outlook 2003 with NTL e-mail
 

hi and :welcome: to the site , have you tried deleting the account and recreating it ????????????? :)

Re: MS Outlook 2003 with NTL e-mail
 

Does the test message appear later in outlook express?

Also, are you using the same e-mail account?

Re: MS Outlook 2003 with NTL e-mail
 

If you select the send/receive button does the mail appear? - If so you need to amend your send receive settings (Ctrl+Alt+S)...

Re: MS Outlook 2003 with NTL e-mail
 

Don't forget messages already retrieved will not be on the server to re-download.

Maybe try importing the old messages into outlook 2003 and also import the mail settings too after having deleted any current accounts in 2003.

Then with the old program closed down open Outlook 2003 and send a message to yourself from hotmail or anywhere else and see if it arrives OK.

Oh btw :welcome: to NTHW

Re: MS Outlook 2003 with NTL e-mail
 

Thanks for your help guys.

Tricky - you seem to be on track. The send / receive button will search for files on NTL and will bring up e-mails that I haven't opened in NTL.

Do I have to press the send / recieve button every time I want to retrieve messages or can this be set up to occur automatically?

The pull down on Send / Recieve shows me I have 1) "All Accounts" Group and 2) "pop.ntlworld.com" Only. Both these seem to search and find the test messages I send to NTL.

How do you have your send / receive options set up?

Sociable - didn't realise messages opened in NTL would not be downloaded to Outlook.
Good to know.

Thanks for the help all.

Marsdrink

Re: MS Outlook 2003 with NTL e-mail
 

Go to "Tools" then "Options" you can set the time delay between automatic send/recieve to whatever time scale you want there.

As for the messages on the NTL server you can actually set those to be held rather than deleted after download but the server will only hold them for 90 days regardless of whether they have been opned or not.

It is because the default is set to delete after they have been downloaded that you can't download more than once without making that change to the settings.

As already stated you can import the older messages from earlier versions of Outlook/Outlook Express so your message archive can all be held in the current version and messages in Outlook will only be deleted if you choose to delete them.