Fault reporting
 

Last night (sunday) about 7 pm my set top boxes & cable modem went down - tried the usual re-booting etc but no joy so decided to ring dear old customer service - suprise suprise - closed on a sunday - what are customers supposed to do when they have an outage - wait until monday morning - you would think that they would have at least fault reporting open

Re: Fault reporting
 

i thought they offered a fault line number out of hours , or maybe that is just for phones ?????????? :confused:

Re: Fault reporting
 

Nope nothing - just got the sorry our offices are closed at present and then a list of opening hours and the message about if your phone isn't working nothing about fault reporting at tall

Re: Fault reporting
 

I think it's a regional varies thing.

Although I thought all regions had fault reporting open for phone problems pretty much every day?