| orangebird |
08-07-2003 22:42 |
Quote:
Originally posted by Andre
But if you (as an employee) got BS'd from ntl, what hope have customers got?
This is exactly the type of issue that need highlighting to ntl.
They need to openly acknowledge that their idea of 'service' differs vastly to most other people's/companies.
We are not here just to slate ntl, we are very aware that there are many ntl employees who get a bum deal from ntl, and this ends up in the customer's lap, but there is no excuse for the way that ntl is well known for treating it's customers. I know no company is perfect, but ntl just seem to not care that they are getting it wrong just so long as the people involved can cover their backs long enough for someone else to take the blame.
[/rant over] :)
|
Being an employee makes no difference when it comes to CS......how/why should it?....
Most employees of ntl do care. And being an employee who has worked there for a few years now, takes 110% pride in her job, and does NOT see ntl through rose tinted glasses as some members here think, take it from me, you cannot begin to imagine the 'bum deals' the employees get from ntl that unfortunately does end up in the customers lap.
I also (as an ntl customer too) think this is unacceptable. I just think there are better means and ways of getting those who can make things in ntl happen listen (BK, AZ etc) to you, rather than just posting opinions on/assuming they're all bullshitters who don't care (how can some people be so vicoulsy abusive about people they've never even met???)- not the best way to make friends and influence people..... :erm: |
