Getting through to ntl:freedom CS
 

Does anyone else find it a complete nightmare getting through to freedom CS?

They've done this thing where instead of putting you in a queue, they take your name and number, promise a callback, then promptly forget about you (I've never actually recieved one).

It's *&^%$ annoying, i'd actually prefer to wait in a queue for 30 mins! at leat i'd eventually get through!!

Re: Getting through to ntl:freedom CS
 

I have heard of this with a friend of mine has been trying to get through

I believe they are loggin the call back to you as fialed and that you werent there jut to get through a higher number of calls

Thats what was found out when my frined complained to management after ringing customer services

I would suggest ringing 08000522000 and asking to speak to a mananegr giving full story and youll get a callback

Re: Getting through to ntl:freedom CS
 

no point callin 0800 052 2000 thats direct customers only and not freedom

try 0845 650 6123

what u trying to do?

Re: Getting through to ntl:freedom CS
 

0808 200 0000

And ask specifically to be put through to somebody, say you have rang loads of times andwont fall for the we will call you back ploy!!!

Re: Getting through to ntl:freedom CS
 

yea 0800 052 2000 is only for Ntlhome customers. 0808 200 0000 is the Ntlfreedom call centre number.

Re: Getting through to ntl:freedom CS
 

I have been trying numerous times to get a replacement NTL telephone dial box for more than 3 months, ringing NTL Freedom CS, getting "profuse aplologies and I will deal with itimmediately"!!!!!!! :mad: :mad: :mad: :mad:
In desparation on Wednesday I dialed 0800 052 2000. (NTL World) they answered within about 10 sec. When I got over the shock I explained the problem and was transferred to NTL Freedom who again answered almost immediately. The young lady said she would go and obtain a box, she addressed it and Surprise Surprise it arrived yesterday. Hooray :) :) :) :)

Re: Getting through to ntl:freedom CS
 

if those are the boxes that dial 1263 you could have had one of mine

i have about half a dozen kicking about the place here for some reason

don't use any of them though - just dial the prefix number manually

Re: Getting through to ntl:freedom CS
 

I did when i had NTL 600k Broadband. But now im with Demon

Re: Getting through to ntl:freedom CS
 

Don't get me started on this....there is no such thing as "customer service" at ntl.:banghead:

Re: Getting through to ntl:freedom CS
 

I find that customer service is good. The freedom cs is rubbish but ntlhome are ok now. I have never had any trouble from them.