Can't access Dell website
 

Does anyone know a reason why I can't access Dell's website? www.dell.co.uk (or .com etc)

I'm running WXP, ZA firewall (but tried it off), ie privacy medium (but tried it off @ same time as firewall off), NTL broadband

I've tried a different proxy and turning proxy off (as far as I can using ie tools) but with no joy. Of course maybe my computer doesn't want to be replaced...:dozey:

Re: Can't access Dell website
 

try
start > run, type "cmd" then OK
then type "ipconfig /flushdns" then press Enter

Re: Can't access Dell website
 

I have problems with that particular website from time to time, although it is working for me at the moment.

Re: Can't access Dell website
 

Or just type ipconfig /flushdns in the run box :)

Re: Can't access Dell website
 

You can do, but that just flashes the DOS box up, which then auto-closes when it's finished so you don't see owt. Prefer to actually see confirmation of whether or not it's finished.

Re: Can't access Dell website
 

sadly no joy, even tho successful dns flush in cmd box

Re: Can't access Dell website
 

Working ok in Leeds

Re: Can't access Dell website
 

Mind doing an Nslookup and Tracert to dell.co.uk again through the command line?

ie...

> nslookup dell.co.uk
> tracert dell.co.uk

and paste the results in here.

Re: Can't access Dell website
 

tried one leeds proxy but didn't work - what's your proxy?

Re: Can't access Dell website
 

What happens if you put this
143.166.224.202
in the address bar instead of www.dell.co.uk ?

Re: Can't access Dell website
 

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Challis>nslookup dell.co.uk
Server: cache2.ntli.net
Address: 194.***.*.100 (not sure if this number should be seen on web)
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to cache2.ntli.net timed-out
C:\Documents and Settings\Challis>tracert dell.co.uk
Unable to resolve target system name dell.co.uk.
C:\Documents and Settings\Challis>tracert www.dell.co.uk
Unable to resolve target system name www.dell.co.uk.
C:\Documents and Settings\Challis>

---------- Post added at 16:28 ---------- Previous post was at 16:26 ----------

no joy with 143.166.224.202

Re: Can't access Dell website
 

I have mine set to automatically detect settings and no proxy specified so I don't know lol Sorry

Re: Can't access Dell website
 

Looks like a DNS problem still.

If you're using USB on the modem this won't work - but try it all in Safe Mode with Networking. Turn the PC off, then as soon as you press the power button then repeatedly start tapping F8, choose Safe Mode with Networking and then press Enter twice, then try again.

This does boot up the PC with no security software so don't stay in there too long, but at least it will let you see if it's still not working or not.

---------- Post added at 16:31 ---------- Previous post was at 16:31 ----------

Not going to be a proxy, the command line utilities like nslookup don't really bother with the proxies which only cache port 80 anyway.

Re: Can't access Dell website
 

I don't know Chris T had a look at mine and said it was pink :blush: so I was useing a proxy and afaik you have to go through a proxy in Leeds?

Re: Can't access Dell website
 

Try:
http://143.166.224.202/uk

Are you connected to a router or straight to a cable modem?

At the command prompt, if you type ipconfig /all what DNS servers does it return / display?

Is your network card set for DHCP ?

Can you ping 194.168.4.100 or 194.168.8.100 ??

Can you ping 143.166.224.202 ?