Billing dispute
 

Hi
I have been a Telewest customer for the last 3 years and recently we decided to upgrade from Surf Unlimited to Broadband. We decided on the DIY installation and the kit arrived late July. However,
1- being too busy to fix and install the Broadband service we continued using Surf Unlimited and
2 - not realising that despite not connecting up the Broadband service
that our Surf Unlimited product had expired as soon as the Broadband kit arrived at our doorstep - we were not told about the expiry of Surf Unlimited neither on the phone nor in writing.
As a result, we ended up with a month of continuous phone charges amounting to a bill of £1000+. The only reason I found this out was because my service was suddenly cut off last week and I wanted to get to the bottom of the issue.

The supervisor at Telewest argued that they had notified me about this in writing but I received no such notification. Would you have any advice as to how I can correct this mis-billing?

Thank you in advance.

Re: Billing dispute
 

£1000+ !!! I would still be unconscious from the shock.

Tricky really as it is going to be your word against theres. Hopefully one of the team may be able to help.

Good luck :)