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-   -   What a difference. (https://www.cableforum.uk/board/showthread.php?t=5177)

Neil 13-12-2003 11:54
What a difference.
 
Ok, I have just had my first 'post sales' experience with BT. :eek:

I rang up to pay my first bill, & although there was a 2 or 3 minute queue, the lady that answered the phone was polite/professional, & most importantly-could answer all the questions I put to her without having to 'transfer me to another dept'

She took my payment, confirmed it was ok, & gave me a reference number to confirm it all. :tu:

She then asked me if I had though about BT's 'e-billing' (which I hadn't) So I went & signed up, & can only say that I am very impressed. I am able to completely manage my account online. I can add/remove phone packages, get an up to date bill so I know where I am every day of the week if needs be.

What a world apart from the shoddy, pi$$ poor offerings that ntl have.

I really can't stress enough what a complete difference this was to dealing with ntl.

People who can answer my questions wqithout having to subject me to telephone ping pong, or trying to BS me to get me off the phone as they don't have/don't care about the answers.

It was almost a pleasure to ring them up & pay them money! :p

Just thought I'd share that with you all. :)

Russ 13-12-2003 11:56
Re: What a difference.
 
Quote:
Originally Posted by Neil
I rang up to pay my first bill, & although there was a 2 or 3 minute queue, the lady that answered the phone was polite/professional, & most importantly-could answer all the questions I put to her without having to 'transfer me to another dept'

She took my payment, confirmed it was ok, & gave me a reference number to confirm it all. :tu:

She then asked me if I had though about BT's 'e-billing' (which I hadn't) So I went & signed up, & can only say that I am very impressed. I am able to completely manage my account online. I can add/remove phone packages, get an up to date bill so I know where I am every day of the week if needs be.
She wouldn't last 5 minutes in NTL ;) :D

Paul 13-12-2003 14:02
Re: What a difference.
 
Quote:
Originally Posted by Neil
Ok, I have just had my first 'post sales' experience with BT. :eek:

.
.

What a world apart from the shoddy, pi$$ poor offerings that ntl have.

I really can't stress enough what a complete difference this was to dealing with ntl.

Just thought I'd share that with you all. :)
Thats very nice and I'm glad you got this treatment - however, please do not start falling into the frame of mind some seem to have - of thinking your experiences represent the whole of BT or NTL.

My experience of both companies is very different to yours. :)

Defiant 13-12-2003 14:05
Re: What a difference.
 
I can't say its something I didn't already know Neil but your just going to start the ntl employee's off again with the http://www.ntlhell.co.uk/forums/html/emoticons/pooh.gif

Bifta 13-12-2003 14:42
Re: What a difference.
 
Every time I speak to BT I'm through almost straight away, never any hassle and they're always very helpful, the only minor gripe I have is that they don't accept credit card payments.

carthage 07-02-2004 15:36
Re: What a difference.
 
Quote:
Originally Posted by Neil
Ok, I have just had my first 'post sales' experience with BT. :eek:

I rang up to pay my first bill, & although there was a 2 or 3 minute queue, the lady that answered the phone was polite/professional, & most importantly-could answer all the questions I put to her without having to 'transfer me to another dept'

She took my payment, confirmed it was ok, & gave me a reference number to confirm it all. :tu:

She then asked me if I had though about BT's 'e-billing' (which I hadn't) So I went & signed up, & can only say that I am very impressed. I am able to completely manage my account online. I can add/remove phone packages, get an up to date bill so I know where I am every day of the week if needs be.

What a world apart from the shoddy, pi$$ poor offerings that ntl have.

I really can't stress enough what a complete difference this was to dealing with ntl.

People who can answer my questions wqithout having to subject me to telephone ping pong, or trying to BS me to get me off the phone as they don't have/don't care about the answers.

It was almost a pleasure to ring them up & pay them money! :p

Just thought I'd share that with you all. :)
I have Bt line with ebilling and it it great - Dont get a bill with ntl for my BB even though I have asked for paper bills - No ebilling with them - My account with ntl BB was in credit and they still took out the monies by Dd even when I asked them not too

themelon 26-02-2004 15:57
Re: What a difference.
 
I ring BT frequently from work, I would seriously consider moving to another service......if there was one.

Sometimes........you get a good and very helpful operator. Sometimes you get a rude arrogant abbrassive, sometimes they cant speak english, sometimes they dont know what a computer is unless its a zx specturum. Much the same as ntl really.

Maybe they are both **** poor, but dealing with BT on a regualr basis......**** poor is the word....the belief any company offer CS beyond **** poor is merley an illusion in the mind!

Bifta 26-02-2004 15:59
Re: What a difference.
 
Quote:
Originally Posted by pem
Thats very nice and I'm glad you got this treatment - however, please do not start falling into the frame of mind some seem to have - of thinking your experiences represent the whole of BT or NTL.

My experience of both companies is very different to yours. :)
A bit like mine and your experience of Ebuyer eh? ;)


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