please help billing problem
 

We moved to our current address in feb 06 and brought broadband and fone with us, we were told that everything had been taken care of and as far as we knew it had. Till one day our fone was cut off, so we foned customer services and we were told that it was because the bill hadnt been paid, we told them had not recieved any bill, so we assumed that it was just an error in moving or it got lost in the post, so we paid and that was that. Till it happened again the next month so we foned again told them we had not recieved a bill still, they checked our details and all seemed ok. it happened again the next month, so I got them to check everything to be told that my billing address had not been updated to our new address and that was why we were not getting any bills through the post. by this time I'd had enough so I siad I wanted to cancel the phone service, and now I have been told that I cant cos when I moved I entered in to a new contract? nice to be told, and I havent seen or signed any contract. And everytime I have been cut off I have been charged a reconnection fee and a late payment fee all because someone did not update my billing address, is that my fault? NO! I have tried to speak to customer services but they dont seem bothered. please can
someone sort this mess out, its starting to worry my wife and we have booked for bt to be installed. we feel that we have been victims of an innocent mistake but it is costing us alot of money we dont have

many thanks in advance

Re: please help billing problem
 

There are two sides to a contract. One to supply services and one to receive services.
As they have not kept to their side of the contract then you are within your rights to cancel. These things work both ways.
The 'records not brought up to date' is a standard reply and is used to fob you off, it is used more times than any other excuse for bad service.
Tell them to take you to court and see what a judge has to say, that will end the matter.