Webstar Modem dead- Telewest
 

Hey i got up this morning was only for a hour or so and suddenly i got disconnected. I thought nothing of it as it does this ocasioanly so i unplugged modem and router and restarted it all. Now nothing is working all the correct lights are on on the modem and the router.

Anyway of fixing this? Or do i have to contact telewest?

Many thanks

Re: Webstar Modem dead- Telewest
 

:welcome:

If the lights are correct on the modem it suggests that it is still locked onto it's signal, however it may still be fubard.

Can you connect from the pc to the router properly? if you go to the routers configuration page, does it give you a WAN (or external) ip address? Does this start 169 or with something else?

Re: Webstar Modem dead- Telewest
 

infact scratch evrything i said and go to the thread bellow and use it to check the freqancy :)

http://www.cableforum.co.uk/board/sh...ad.php?t=48687

[ignore]
check that link out for lights ect..
got to start > run > type cmd > in dos window type "ipconfig"
also try "ping www.bbc.co.uk" in the same window

whats the ip address from ipconfig and what were the results from the ping?
[ignore/]

Re: Webstar Modem dead- Telewest
 

Your problem is between the PC and the modem.
Look for the ip address
It should solve the issue

Re: Webstar Modem dead- Telewest
 

As i said look at my modem trouble shoot it has all details you will need to sort this, if not take some screenshots of the config pages and post them.

Re: Webstar Modem dead- Telewest
 

just had this problem today. Do this

Open Internet Explorer
Go to 192.168.100.1/gscan.html
Change the starting frequency to 331000000
Click the blue button.

Re: Webstar Modem dead- Telewest
 

yes as has been stated befor im my other posts

Re: Webstar Modem dead- Telewest
 

Sorrry!

Re: Webstar Modem dead- Telewest
 

Bad modems imo, my brother had 1 and this might sound a tad crazy but the TW Engineer couldnt get the modem to access the net.... bad bad bad

Re: Webstar Modem dead- Telewest
 

Try this and come back with the results.
got to start > run > type cmd > in dos window type "tracert www.bbc.co.uk"
this will show you the route from your pc and show you if the connection is dropping and were