installing new modem
 

can i use my mates ntl broadband modem?
his one is newer than mine(mines that old big grey/silver one)
he cancelled his broadand months ago and he offered it to me,
do i just take the old one out and plug the new one in or do i have to install everything all over again?
his one is about 1 year old
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Re: installing new modem
 

It's not your mates modem to offer you.

Re: installing new modem
 

As Paul said, also it won't work if you plug it in as the MAC address has to be registered to you're NTL account, and NTL won't be able to do that as it's not you're modem.

Re: installing new modem
 

This part of it I do not understand.
No one here is trying to steal anything.
We all know ntl dont bother to pick up modems and stuff and its easy for ntl to change details of one modem to another.
A good ex ntl friend of mine whilst still workimg for ntl swapped my modem for a new one and it took 5 mins.
I personally cant see why this modem cant be allocated to the different users account after all if ntl had it back then it would be recycled, someone one day will get it.
Now if its an attempt to steal a service then its wrong but its just some guy wanting to use an ex customers modem because its newer.I see no problems this could afterall save a call out and replacement later if and when the old modem cant cut the mustard.

Re: installing new modem
 

so how did he do it?
cant we just use the broadband installation cd rom,

btw.. hes had the modem for over a year in his shed and its just collecting dust,
so its better to use it than leave it there

Re: installing new modem
 

it has to be set up at castle ntl mate he just had access to the system.It was all above board.You could try asking ntl and seeing

Re: installing new modem
 

someoen else said i could just tell ntl my modem mac address and they will log it,

is this true?

Re: installing new modem
 

well thats what you would hope would happen

Re: installing new modem
 

what if i use my broadband installation cd to install everything all over again?

or will they give me a new modem if i ask them without the callout fee of £25?

Re: installing new modem
 

Ntl will not add a different modem to your account.

Out of interest why do you want a new modem?

Re: installing new modem
 

i have had this one since 2001,
i cant upload more than 200k when i should be able to upload 512 cos i have 10mb,

its not my pc thats for sure,
must be the modem

Re: installing new modem
 

You aren't on 10Mbps if you are only uploading at 200Kbps. 200Kbps upload is for 2Mbps broadband.

Re: installing new modem
 

What if you were having trouble with an old modem and ntl came to change it. If what u lot were saying this wouldnt work...

I think thats the case anyway!

Re: installing new modem
 

If you are not getting the upload speeds then you need to ring them and if it is the modems fault they will give you a new one any way, I think the first thing you need to do is check which speed you are on :)

Re: installing new modem
 

im on 10mb