Question about extra box installation
 

Hi,

Planning to get an extra box for our NTL subscription. As far as I can see from the website installation is free but in our case installation may not be that simple and I wonder if anyone knows what the limits are, if any, for the free installation.

In our case the cable would probably have to come out one wall, along the outside of building for about 6 metres, back in through the wall, down an 8+ metre pipe/conduit at the end of which is the playroom/home cinema at the end of the garden where the new box will go.

Would they do that without a problem?

I see I can book up a time for them to come and do this via their website but will they contact me for more details before they arrive?

Thanks.

Re: Question about extra box installation
 

I think you better ring then as the free instillation is for an extra box in an other room IN the house, yours is clearly not so best to ring and talk to them

Re: Question about extra box installation
 

Can anyone point me to where it officially says this as there is nothing online about this. Its obviously assumed it will be another room in the same house but I can't find anything that says it can't be in a room that is detached from the main house.

ta

Re: Question about extra box installation
 

In the past ive installed stbs in peoples sheds,garages,outhouses, attics ,basements etc, etc etcs............I dont think there is a limit really providing its not so far from the omni box that there ll be insufficent signal .
The only issue really would be with the individual installer having a tantrum.
It might be a good idea(and very helpfull) to pre-drill any holes etc and to make things as easy as possible by moving any objects etc that are in the way.
Im sure most installers would greatly appreciate such actions and do a quality job in very little time at all.:D

Re: Question about extra box installation
 

Thanks for that. I have the usual junction box at the front on the house and a cable that comes across the front of the house (but well hidden by the installer) and then down into the side passageway where the cable modem sits off another splitter thing. Would the new cable be able to join on at this point or would it have to come from the front junction box as well?

new digibox would be about 20m from the cable modem connection which is about 6 metres from the junction box out front. Street box thing is about 20m to 30m away. I assume that does not make it too far?

Happy to drill holes if it helps, what diameter would be best?

Thanks

Re: Question about extra box installation
 

Every thing seems find,you are pretty close to the cab which should mean you have decent signals.As for where the cable runs from,it can be split either in the omni box on the front or at the modem(your preference).If you do want to drill the holes ready then they should be 10mm to make sure rg6 catv fits nicely.
It will be better also if the engineer does use RG6 and not RG59(thinner cable) just to be extra sure you have no signal problems.
Personally i never use RG59(unless its specifically asked for).

Re: Question about extra box installation
 

I had an extra STB fitted, and the signal was degraded to the extent that you could not watch the two boxes at once. So the engineers ran another cable from the street cabinet to the house. I'm the farthest from the cabinet - hence the lower quality.
There was no problem and no additional charge made - mind you this was about five years ago.

Re: Question about extra box installation
 

I have 2 separate lines split from the T, one is used only for cabletv, & does a good RGB job on a wide screen crt, the other has cable tv via a computer tv card. :)

<edit> and, of course, t'internet ;)

Re: Question about extra box installation
 

Back at parents home in Peterborough we had 3 STBs (one which fed the BB connection to the PC) running off one main cable (fitted by NTL) and we had no problems with signal strengths. Just make sure that the engineer checks all levels on the seperate boxes when he fits the extra STB.

Re: Question about extra box installation
 

Well got the extra stb installed wednesday and engineer was fine about running the cable out to the playroom.

Had some fun and games getting the cable down the extra bit of water pipe I got the builders to put in as a conduit but made it in the end via the power of duct tape! Now just got to try and get an ethernet cable down the same pipe!

Re: Question about extra box installation
 

Glad it went well and they put it were you wanted it :tu: