Speeds , plz help
 

ok just wondering if any1 can help me here

i have i think 1mb connection and payin like 18.99 or sumthin

thou i have spoke to few people and they tell me they r either payin less or same price but have a faster connection

i went on the website to see about the speed upgrades and got

Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging
any advise wud be helpful :)

Re: Speeds , plz help
 

Do you get your BB connection via your Set Top Box or a Cable Modem?

Re: Speeds , plz help
 

cable modem sry the small black 1 , had ntl for over 2 years now

Re: Speeds , plz help
 

Its cause ppl call up retentions and get the deals. My BB costs me <£10 a month (did £27.50/3) and its 2 Meg which is usually £24.99.

If youre nearing the end of your contact give retentions a ring.

Re: Speeds , plz help
 

They infact rang me and tried to talk me into dropping my bt landline and going with them, as a sweetner they offered me 10mb which I was already on but at £17.50 a month for 12 months, so on my bills now I get a credit of £17.50 it does only say 3mths on it tho, so we shall see.

But yeah if you want faster and cheaper then ask them ;)

I didn't even take the phone option as I said I would think about it :cool:

Re: Speeds , plz help
 

any numbers , so just ask whens my contract up and see what they can now offer me

cheers for all the advice guys

Re: Speeds , plz help
 

ROFL what a bunch of total muppets.

No chaps you're supposed to give him the discount when he agrees not just arbitrarily give him it for thinking about it :D

Anyone still paying £35/mth for 10Mbit or should they just change the default code for 10Mbit to the £17.50 price?

Re: Speeds , plz help
 

i rang up and was told no for 17.99 thats all there is just 1 mb is no upgrade speeds and i asked about cancelling and was just we need 30days notice

Re: Speeds , plz help
 

Do the research; I genuinely found a far better deal-combo using other providers than ntl - I spent a week on this!

When I said I was off (and I would have gone), retentions asked what I was going to instead. They then matched the much improved service I was going to get, also knocking 30% of my monthly bill.:D

Re: Speeds , plz help
 

I used to have 2Mb + analogue tv + phone line for £32.
After 40 mins on the phone, i now have:
10Mb + digital basic package + free local\national calls 24\7 for £25 PM for 6 Months then a review ( by then 10Mb should be standard with NTL) from £9.99 Pm.
As you can see i am very happy :-)))))))))

Mon, 15 May 2006 19:16:57 UTC

1st 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
2nd 512K took 531 ms = 964.2 KB/sec, approx 7945 Kbps, 7.76 Mbps
3rd 512K took 406 ms = 1261.1 KB/sec, approx 10391 Kbps, 10.15 Mbps
4th 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps

Overall Average Speed = approx 9411 Kbps, 9.19 Mbps

Re: Speeds , plz help
 

i ranged yesterday so going to look around find something should i ring them and be like can u's match this before i sign up to another provider>

Re: Speeds , plz help
 

If you genuinely find a cheaper deal or combination, call ntl CS and say "I want to talk to someone in disconnections please." Because that's what you want to do.

In putting you through, they will ask why you want to be disconnected. "I have found a cheaper and better combination of services." Then explain what you have.

Because you have a valid 'complaint', you will probably be put through to retentions to re-explain your case. They will review your account, see what you have, then make you an offer. If not, leave - you have a better deal.