wrong permissions on my webspace
 

I can log into the FTP server ok, and see my content, but when I try to make any changes, delete, create, upload, etc, I get access denied.

I have sent many emails to help@ntlworld.com about this over the last year, explaining that all they need to do is correct the permissions, but I have had absolutely nothing back from them.

Is it really too much to ask for them to resolve this most basic of issues that was their fault in the first place?

Rob