Cable Forum - A Huge thank you.

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Doofy

13-04-2006 19:07

A Huge thank you.

I would just like to say a huge thank you to Jill at NTL and also a huge word of thanks to go to Chris W of this board. NTL rang me as they said they would regarding my billing issue and it is now resolved. Very quickly and extremely efficiently well done all, you do a wonderful job here many thanks.

dcclanuk

13-04-2006 19:15

Re: A Huge thank you.

:tu: i am also very happy with CF... the ppl here are v knowledgable, and due to this forum we also have a lot of info b4 ntl release it officially, which is gr8!

:tu: to CF!!!

grandmaster

13-04-2006 19:49

Re: A Huge thank you.

why not submit your thanks via the responsetek thing.
It goes to NTL direct!!

Ry

Halcyon

13-04-2006 21:26

Re: A Huge thank you.

Glad you got all your problems sorted.

:tu: to NTL and the helpful people of the forum.

Russ	13-04-2006 21:28

Re: A Huge thank you.

Flippin eck, that pesky Jill gets herself involved in all kinds of shennanigans :D

UncleBooBoo

14-04-2006 01:57

Re: A Huge thank you.

If only NTL had more Jill's working for them!

I would have stayed with them!

NTL suck big style, it's because of staff like Jill that NTL seem to struggle on if you ask me!

Maybe the big chiefs at NTL should look at this, if they ever read these posts that is!

AND IF THEY DO GIVE HER A PAY RISE!

banjo

14-04-2006 10:59

Re: A Huge thank you.

I totally agree with your gratitude to this lady, but why did you have to come to this forum to ask for help and to get someone special at NTL to sort it out, surely this problem should have not arisen in the first place ?

Chrysalis

17-04-2006 20:25

Re: A Huge thank you.

yeah Jill goes all out to help, good member of staff.

Chris W

17-04-2006 21:01

Re: A Huge thank you.

Quote:

Originally Posted by banjo

i see what you are saying- it shouldn't be necessary for people to come here because ntl haven't been able to solve issues through the normal channels, but seeing as this forum does exist, and does have contact with people who can and do resolve problems, a little gratitude for the time & effort people put in here is much appreciated :)

greencreeper

17-04-2006 22:13

Re: A Huge thank you.

I think it's the nature of the beast - call centre environment just encourages people not to give a stuff and see it as a 9-5 job. Those who genuinely care are in the minority and it's pot-luck as to whether you speak to them or not. I guess this forum offers a slightly more direct route to those can and will help.

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