Help please - NTL STB and Netgear WGR614UK
 

Hi,

My dad has a NTL Set top box thingy for TV and Broadband sitting under his tv.
He had a ethernet (cat5) cable from the stb into his pc and it worked fine.
He has bought a wireless router (so that he would not have to have the cat5 cable across the room) a Netgear WGR614UK Wireless 54G Cable/DSL Router.
But we cannot get it to work.

To get router up and running we have the cat5 from the STB plugged into the "Internet (WAN) ethernet port" on the router, and another CAT5 cable plugged into one of the four "LAN ethernet ports" on the router and the other end into the network card on the pc.

We powered off the PC, Router and the STB then powered them back up one at a time - waiting about 2 mins for the lights to remain on solidly on the STB before turning on the router - waiting for the power light to become green - and then powering up the PC. Then we opened a IE window (expecting to get the unregistered NTL pc message) and we get a failed to find page message. If we type in www.routerlogin.net in IE we get the login to the router and then into the expected setup screen (so connection to router from PC looks ok?). Now we are stuck! what is the problem? how do we get the router to work?

Any help gratefully recieved
Thanks in advance
Steve

Re: Help please - NTL STB and Netgear WGR614UK
 

:welcome: to Cable Forum :D

Can you confirm which type of STB you have - Pace or Samsung. Some of the older STBs used a crossover cable. To avoid issues here, use the cable you had between the STB and PC (the setup before you added the router) between the STB and WAN port of the router. Use new ethernet cables between the router and PC.

Make sure your PC doesn't have any retained settings in it if you previously used an ntl setup disk. Particularly in Internet Explorer (IE), check that the connections are all set to autodetect, and there is no preset proxy (use the Tools > Options menu).

Re: Help please - NTL STB and Netgear WGR614UK
 

The STB is a Samsung
I have used the cable as you describe
Everything is set to autodetect in IE

Re: Help please - NTL STB and Netgear WGR614UK
 

hmm, what happens if you type "start.ntl" into your web browser?

Can you turn off all firewalls on the PC, and ensure you only have one, not a combination of antivirus programs running.

Re: Help please - NTL STB and Netgear WGR614UK
 

Tried start.ntl no joy
but disabled the av software and its all working! I dont understand why that made a difference but I dont care ;)

Thanks for all the help

Re: Help please - NTL STB and Netgear WGR614UK
 

Hooray, your up and running, but you do need some antivirus protection so you need to work out what was blocking your access and how to get round that.