Problem with internet connection
 

Hi I'm a newby so please forgive me if I am duplicating any previous discussions.

Last Tusday I was upgraded to 2Mb broadband and as a result had to have a new Samsung STB. Since then whilst the TV and e-mail has been working fine, the ability to browse the internet has been somewhat limited. I have to reboot the STB regularly (4 times last night) which is starting to irritate the family somewhat because I have to interupt their programs all the time.

I find it stange that whilst I can't browse the internet, I can still check my e-mail.

Does anyone know whether there has been a general problem or is it the STB that has a fault. I am in the Derby area. The connection speed when it is working is great. At the moment I have a fault call logged with CS and they are asking me to monitor how often the connection is dropped over the weekend and to record when this is.

Any comments would be welcome.

Thanks :rolleyes:

Re: Problem with internet connection
 

Hiya there,

If you check my other post near the bottom of this thread Here you will see i am also in the derby area and having problems.

I have just got off the phone with an indian tech support person who told me the reason that the engineer that had been booked to come and see me today between 12-6pm didnt arrive was becuase it was found that there was a problem in the area with 'servers' or whatever he ment. I am getting a feeling it is probably just a fob off as its 5:35pm on a saturday but I could be wrong.

He just said just keep watching my connection over the next few days and if it still was a problem then to call back and they would send an engineer to replace my cable modem.

I'm going to be VERY irratated if it still keeps disconnecting and has the same issues. They cancelled the engineer visit without contacting me or anything so I'm gunna blow a gasket if it was just a fob off again.

Sorry for the whine - lets see how things pan out....

Hopefully he was telling the truth and both you and me will be back to having good connections!! :D