confused to problem- can anyone help??
 

just had ntl engineer out cause my connection kept dropping when it got to certain speeds, he installed a brand new modem, changed all the wiring for me and was generally very helpful.

But it didnt fix the problem and my connections keeps dropping. he says it must be a virus on the machine, has anyone encoutered any virus` that can do this and know how to look/delete them.

thanks to anybody who can help

Re: confused to problem- can anyone help??
 

Do you have antivirus software on your PC - if so what and is it current and the PC recently scanned?

Do you have antispyware on your PC - if so what and is it current and the PC recently scanned?

How are you connecting, ethernet or USB (the former is more reliable)?

Re: confused to problem- can anyone help??
 

yeh, i got antivirus software, it is current and scanning pc now on trend micro housecall, got one malicious object so far- vulnerability in TNEF decoding in outlook express

yes, got antispyware, scanned yesterday

connecting with ethernet

Re: confused to problem- can anyone help??
 

NTL's Netguard is very good,it picked up a virus on my pc that Norton missed.

Re: confused to problem- can anyone help??
 

i'll give it a try, thanx, though looks like a format jobby :-( unless someone knows what the virus is that does this
alot of people having connection probs, alot of my mates connections dropping, i think a new virus could be out