Configuring another PC to go through TV Box
 

Hello There!

I have a lady who has NTL broadband through a TV set box. This is currently being used by her own PC. She now has to work from home on occaision, so we have given her a company laptop ,with all necessary software on, and setup a VPN to connect to our company firewall.
I have installed NTL onto the laptop, and setup as per instructions (switch box off, wait for flashing light to go out,etc.) - I then enbale the company VPN and it connects to our network fine - All OK!
However, when the lady then connects her own PC back to NTL line, no connectivity at all. This also happens in reverse (set NTL backup on her own PC, and this will work, but Company laptop will then have no internet, regardless if VPN is enabled or not!).

Someone has told me that I need to register the new MAC address for the company laptop with NTL, but I have no idea where to do this, or if this is correct. Does anyone know where/how to do this????

Any suggestions would be greatly appreciated.

Cheers.

Re: Configuring another PC to go through TV Box
 

:welcome: to CF

Three suggestions -
First, yes you do need to register each MAC address if you are using an STB - read this for more info.
Two, if she is using an ethernet connection (rather than USB) don't bother with the NTL software.
Three, either get her, or suggest she gets, a router! Then she can share the connection without rebooting the STB. I, and many others here, use Linksys routers such as the WRT54G (wireless router), which works happily with VPN's.

HTH

Re: Configuring another PC to go through TV Box
 

Re: Configuring another PC to go through TV Box
 

Wow - Quick response!

That is excellent, and just what I am after! I will give the MAC address scenario a go first and hopefully get her on line. With regards to the router solution, I think this will be a good idea. I've heard stories of NTL not being the most secure ISP.

Thanks again for the quick response!!

Re: Configuring another PC to go through TV Box
 

:welcome: to Cable Forum :D

As said by Aragorn, every device that connects the cable via a Set Top Box (STB) has to have the mac address registered. That should only be a one time process. If you change the connection from one PC to a different PC, the STB will not realise this unless the STB itself is rebooted. Once the STB is rebooted, the first time a new PC attempts to connect to the internet, it should automatically be detected and the user is pointed at the ntl registration screen (customer will need their account details to complete this).

Reboting every time the user needs to swap between pc and laptop, especially if that is frequent is a PITA. A simple router gets round that (altough the router too would need to register with the STB unless a mac addy is cloned into it from a known computer).

Re: Configuring another PC to go through TV Box
 

I think registering the Router with the NTL STB is going to be the easiest option in the long run. More secure and will save headaches!

Thanks again for the friendly and quick replies!