Big Brother's Marcus Bentley on ntl's IVR
 

Rang ntl today to get ACR added...and the new IVR voice sounds exactly like Marcus "Day 26 in the Big Brother house" Bentley :D

Nice to see ntl making some changes, the last IVR was annoying me a bit.

Re: Big Brother's Marcus Bentley on ntl's IVR
 

Its class! I can see a few customers finding it difficult to understand what he says though...

Re: Big Brother's Marcus Bentley on ntl's IVR
 

"Day 26 in the NTL call centre, James has been waiting in a queue for 4 1/2 hours and is getting rather angry..."


:rofl:

Re: Big Brother's Marcus Bentley on ntl's IVR
 

Sounds quite 'pally' - which will please some people, but really annoy others...

Re: Big Brother's Marcus Bentley on ntl's IVR
 

I like it, but I don't think it sounds very professional. :shrug:

Re: Big Brother's Marcus Bentley on ntl's IVR
 

It sounds like they are trying to bring back the "human voice" so as not to aggravate some people more than they already are! I kind off agree with you fingy. But it does sound more like a computer voice the more you listen.

Just thought what would a scouse one sound like....Alright there lar...
Or a manc....Hio welcome to th'ntl geaso.....

Well it made me laugh

Re: Big Brother's Marcus Bentley on ntl's IVR
 

Maybe they should have the right regional accent for the phone number detected as CLI? :scratch:

Re: Big Brother's Marcus Bentley on ntl's IVR
 

Not really as you may be living in 1 place but come from another eg, you live in Manchester but are a liverpudlian. That might get up peoples noses more!

Re: Big Brother's Marcus Bentley on ntl's IVR
 

God can you imagine the automated voice with a rich Dorrrrseeet Accent ? :)

Re: Big Brother's Marcus Bentley on ntl's IVR
 

Somthing like this.....

Would one press 1 for faults, would one press 2 for................

Re: Big Brother's Marcus Bentley on ntl's IVR
 

or Hull, where, when someone rings it is a 'fern curl' ;)

- sorry :D

Re: Big Brother's Marcus Bentley on ntl's IVR
 

Sounds to me like a really fake northern accent.
I called it twice and altready its starting to grate.

Its like a generic 'north of watford gap' accent.

Adding the human touch is great, just got to be done well.

Not suggesting a voice in the queens English, but somthing a bit more neutral would be better

Re: Big Brother's Marcus Bentley on ntl's IVR
 

I think ntl would try to keep away from a neutral accent as it takes emphasis away from them being a 'regional' company - and apparently according to focus groups (who know it all, obviously) regional accents give companies a more 'friendly' and approachable image.

Re: Big Brother's Marcus Bentley on ntl's IVR
 

Maybe all the charges from the new 0845/0871 numbers are being used to pay his fees for recording the voice?

Personally I prefer a neutral accent instead of a regional one when I'm calling companies. I think it sounds more professional than just grabbing someone from the floor and telling them to read whats on the card.

Re: Big Brother's Marcus Bentley on ntl's IVR
 

Oooh i like it:D Can't beat a sexy north east accent;)