Postcode and order problems
 

I used to have tv, phone and broadband with NTL. I had a nightmare getting it though. Despite having an NTL phoneline and TV point in my flat I was told I wasn't in a cabled area. It took about 8 months and finally a letter to theTechnical director to get it. The problem was the postcode NTL used for my flat was not the same as the post office one.

I now find that I want to get NTL broadband again after a bad experience with transfering from ADSL ISP to ISP. Problem is, I am running into exactly the same problem again. I can't order as I get the old 'We're sorry but broadband is not available in your area.' message if I use the correct postcode and if I use the one NTL used to send my bills to I get the same. How are people supposed to take advantage of NTL's online offers if the system is incorrect. I get a ton of junk mail from NTL, so their marketing department obviously has an up to date postcode database. How come their online ordering doesn't use the same data?

Can some kind NTL employee check out my two postcodes and advise me what to do next? :dozey:

Re: Postcode and order problems
 

Hi :welcome: to the site.

The thing with the postcodes I believe is that the post office sells the data base to companies. Also if you are getting told you can not get ntl services, one reason could be that your area could be sold out, unable to get more people onto the network (one green box can on average only have 48 customers) Best thing to do is ring sales and speak to someone.

Re: Postcode and order problems
 

try ringing sales- if they say it is avaiable, say oh, i tried signing up online and it was saying it wasn't available...

they should then apply the online offers for you :) (or offer you something similar)

Re: Postcode and order problems
 

Thanks for the welcome and the replies. By a strange coincidence, my new ADSL order has finally moved along today so it looks like I'll be sticking with ADSL. I was literally minutes away from calling NTL and then got a status update saying my order was going through.