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-   -   ToucanSurff 2Mb Broadband with Unlimited Calls (https://www.cableforum.uk/board/showthread.php?t=41129)

VamP++ 10-01-2006 22:11
ToucanSurff 2Mb Broadband with Unlimited Calls
 
Quote:
2Mb Unlimited Broadband with ToucanTalk "All-You-Can" Unlimited calls to UK landlines at any time PLUS Unlimited 2Mb Broadband.

ToucanSurf 2Mb Capped Broadband and ToucanTalk "All-You-Can" Benefits:
  • Up to 40x faster than standard dial-up
  • Unlimited Downloads
  • Unlimited calls to UK landlines at any time
  • Modem included
  • Easy installation
  • FREE trial Anti-Virus, firewall, and parental control software
  • Download movies, animations and chart singles in minutes
http://www.toucantele.com/products/toucansurf/2meg-sonicx-all.asp
Im with NDO right now for Broadband and paying £25 for a capped "fair usage policy" 512 ADSL line WHILST paying BT for BT together option 2. So it works out something like £41.50 a month for both internet and phone. Im a heavy internet user and my family uses the phone alot. With this Toucan deal I can have an uncapped internet FOUR TIMES as fast as the one I currently have PLUS the Unlimited calls ANYTIME *in bar with BT Together Option 3* all for the price I currently pay for the Broadband only!!

My question is, WHATS THE CATCH?!!! This is simply too good to be true!

Also I wanted to ask if anyone knows a way to cut on the costs of phone and broadband, maybe a better deal somewhere else with the same quality of service?

The only reason Im with NDO for broadband is that they have great customer service team, I had no problems with them what so ever since I moved from Wanado couple of years ago. So, any tips?

And thanks alot in advance. :dunce:

Paul K 11-01-2006 05:22
Re: ToucanSurff 2Mb Broadband with Unlimited Calls
 
No service is truly uncapped and will often have a fair usage policy:
Quote:
6.4 For Broadband Services
(a) Toucan does not operate any formal limits on the amount of data that you can download or upload by means of the
Broadband Services. However in the interests of ensuring that all of its users are able to receive the best possible service
and to maximise the efficient use of network resources, Toucan reserves the right to take steps to regulate
the use of the Broadband Service made by heavy users including, for example, prioritising traffic from light users over that
from such heavy users during peak periods.
7. Excessive downloads
7.1 At Toucan, we want our broadband service to be fast and available for you at all times. This clause is designed
with that goal in mind.
7.2 Certain software is used by a small number of customers to send and receive files containing very large
amounts of data. That activity demands significant bandwidth and can negatively impact the speed for all users during
peak periods. In our view, the vast majority of customers should not suffer from a slower service because of a very small
number of high bandwidth users.
7.3 The systems that are used to provide our broadband service can identify very high bandwidth users and we
seek to manage their usage during peak hours, to ensure fairness to all customers. Peak hours are 6pm to 11pm Monday
to Friday and 12pm to 4pm on weekends and bank holidays. Users are not restricted in sending and receiving files
outside of peak hours.
7.4 Our aim is to maximise the quality and speed of our service for the vast majority of our customers during
periods of high demand. At the same time, we want to allow extremely high users to continue their activities without
restriction outside of peak hours.
What restrictions do we impose on heavy users?
7.5 It is unlikely that you will be affected by this policy unless you use Peer to Peer or file sharing software or
download high volumes of data.
7.6 Our systems monitor the level of usage by each customer. If those systems detect that a customer’s level of
usage is excessive, that person will be sent a notification by email and will, for the subsequent period of 4 days, contend
for bandwidth with other very high users and will be separated from other customers. Consequently, the speed these
customers will experience will depend on the activities of other heavy users.
7.7 Note again, that excessive usage is only monitored during peak hours and the restrictions mentioned are only
imposed during peak hours. Outside of peak hours, no restrictions apply.

etccarmageddon 11-01-2006 07:35
Re: ToucanSurff 2Mb Broadband with Unlimited Calls
 
Quote:
Originally Posted by VamP++
My question is, WHATS THE CATCH?!!! This is simply too good to be true!
you also need a BT phone line which is an extra £11 a month on top of that £25.98. So the total will be £37 a month.

AdamD 12-01-2006 06:17
Re: ToucanSurff 2Mb Broadband with Unlimited Calls
 
Quote:
Originally Posted by VamP++

My question is, WHATS THE CATCH?!!! This is simply too good to be true!
As it's been said allready, it's about £37 including the phone bill
Personally, I think you'd be better off with Bulldog, they offer 8mb and the phoneline for £32 a month.

dcclanuk 14-01-2006 21:11
Re: ToucanSurff 2Mb Broadband with Unlimited Calls
 
TOUCAN ARE RESELLERS OF TISCALI.... USE AT UR OWN RISK!

DONT SAY I DIDNT TELL U!:angel:


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