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-   -   ntl last & TW 1st in JD Power ISP Chart (https://www.cableforum.uk/board/showthread.php?t=39711)

Neil 13-12-2005 10:23
ntl last & TW 1st in JD Power ISP Chart
 
Quote:
Originally Posted by El Reg
Telewest has topped a list of the UK's six leading broadband ISPs while NTL - the cableco that is currently in the process of buying Telewest - came last in the 2005 UK Residential Broadband Internet Service Providers Satisfaction Study by JD Power and Associates.
http://www.theregister.co.uk/2005/12/13/jd_power/

jrhnewark 13-12-2005 11:21
Re: ntl last & TW 1st in JD Power ISP Chart
 
What, from a survey that puts Wanapoo in third and Tiscali in fourth! Give me a break!

If you survey n00bs, you'll get a naff response - as is proven here.

Wicked_and_Crazy 13-12-2005 11:24
Re: ntl last & TW 1st in JD Power ISP Chart
 
only 6 companies!! hardly wide ranging

DaggaDagga 13-12-2005 11:31
Re: ntl last & TW 1st in JD Power ISP Chart
 
Quote:
Originally Posted by jrhnewark
If you survey n00bs, you'll get a naff response - as is proven here.
Perhaps they are all wrong, and only you are right.

Probably 99% of users are what you would class as "n00bs". As they are the ones choosing ISPs and paying them, it's their "naff" opinions that count.

There are probably only 6 in the survey, as they are the major companies. The rest probably had too few votes to count.

Neil 13-12-2005 11:48
Re: ntl last & TW 1st in JD Power ISP Chart
 
Quote:
Originally Posted by Wicked_and_Crazy
only 6 companies!! hardly wide ranging
However many there were, ntl still came last & TW still came 1st.

Chrysalis 13-12-2005 12:33
Re: ntl last & TW 1st in JD Power ISP Chart
 
Quote:
NTL scored "significantly below the industry average on all factors except cost of the service", said the report
Make what you want of that but if price is the only attractive factor it says to me we want new customers and once you a customer we dont value you.

Quote:
Even though NTL has taking a pounding in this survey, there is something that might prove of interest. It seems punters have a keen interest in receiving bundled services on one bill with BT, NTL and Telewest emerging as the "most popular choices for providers".
As I said before it appears triple play is ntl's saving grace along with the agressive pricing.

Toto 13-12-2005 13:30
Re: ntl last & TW 1st in JD Power ISP Chart
 
Quote:
Originally Posted by Chrysalis
As I said before it appears triple play is ntl's saving grace along with the agressive pricing.
Or quadruple play if the Virgin thingy goes through ;)

quadplay 13-12-2005 13:43
Re: ntl last & TW 1st in JD Power ISP Chart
 
Quote:
Originally Posted by Neil
However many there were, ntl still came last & TW still came 1st.
That doesn't stop it being a flawed survey. There are literally hundreds of ISPs in the UK - taking a sample of 6 does not represent the whole market. It also only asked 935 customers of the millions out there.

Chrysalis 13-12-2005 13:51
Re: ntl last & TW 1st in JD Power ISP Chart
 
when isnt it flawed when ntl are top? people will always claim any survey that disagress with them as flawed.

Stuart 13-12-2005 13:54
Re: ntl last & TW 1st in JD Power ISP Chart
 
Quote:
Originally Posted by Chrysalis
when isnt it flawed when ntl are top? people will always claim any survey that disagress with them as flawed.

Not necessarily. However, a sample size that accounts for more than 1% of telewest's customers would make it more accurate.

Neil 13-12-2005 14:12
Re: ntl last & TW 1st in JD Power ISP Chart
 
Quote:
Originally Posted by quadplay
That doesn't stop it being a flawed survey. There are literally hundreds of ISPs in the UK - taking a sample of 6 does not represent the whole market. It also only asked 935 customers of the millions out there.
Whatever way you look at it, ntl still came bottom.

Stuart 13-12-2005 16:37
Re: ntl last & TW 1st in JD Power ISP Chart
 
Quote:
Originally Posted by Neil
Quote:
Originally Posted by quadplay
That doesn't stop it being a flawed survey. There are literally hundreds of ISPs in the UK - taking a sample of 6 does not represent the whole market. It also only asked 935 customers of the millions out there.
Whatever way you look at it, ntl still came bottom.

Ny that token, I could argue that if I took 2 people,asked if Demon or Pipex were better and both went for Demon, I could argue Pipex came bottom. It wouldn't mean that Pipex was any worse, I could have picked two people who had a problem with Pipex, or two people who particularly liked demon.

NTL did come bottom. Doesn't mean the survey is accurate.

SLM 13-12-2005 16:50
Re: ntl last & TW 1st in JD Power ISP Chart
 
Quote:
Originally Posted by Stuart C
Ny that token, I could argue that if I took 2 people,asked if Demon or Pipex were better and both went for Demon, I could argue Pipex came bottom. It wouldn't mean that Pipex was any worse, I could have picked two people who had a problem with Pipex, or two people who particularly liked demon.

NTL did come bottom. Doesn't mean the survey is accurate.
:clap:

This could have been taken in a TW area with 900 TW customers and a couple of customers for the other 5.

DaggaDagga 13-12-2005 17:50
Re: ntl last & TW 1st in JD Power ISP Chart
 
Anyone for a game of "spot the NTL staff" ? It's not difficult, reading this thread.

NTL came bottom. A reasonable number of people were asked.

For anyone who cares passionately about NTL, surely the effort should go into understanding why they came bottom, rather than just rubbishing anything or anyone that criticises the holy company.

Large companies usually collapse when they become complacent and take their customers for granted. Then the more nimble upstarts will attract all these customers. Usually the large companies are too slow and arrogant to accept that there's a problem, never mind do something about it.

jtwn 13-12-2005 18:53
Re: ntl last & TW 1st in JD Power ISP Chart
 
Quote:
Originally Posted by Neil
Whatever way you look at it, ntl still came bottom.
The kind of people that actually do these surveys are the trolls under the bridge, moaner kind. Kind of like you, Neil :)


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