My BB connection
 

I've called Tech Support 3 times and all i get from them is either a fault in my area or maintenance
My Connection at the moment barely lasts half an hour, it cuts itself off and then after this it has to find an 'accquired network address'
I have a ntl silver 120 ambit modem and 1mb broadband and for 4 years my connection has been excellent but since Yesterday Morning i've had nothing but rebooting constantly.
What is wrong? If it was maintenance work then why hasn't it been finished? I'm getting very hacked off and on the 3 occasions the tech support didn't even check my modem.

Re: My BB connection
 

Currently there is a lot of work going on with the network and TS could be right in that it could be causing your problem. Normally this sort of network work is done over night though. Have you checked the status page on NTL to see if your area was due any network maintenance this weekend? Personally I would call back and ask for a proper explanation as to what is going on and I would ask that the connection be tested if there is no proof of maintenance work in your area.

Re: My BB connection
 

Paul
I've checked Server Status and mentioned Coventry Work over the Thursday/Friday Nights.
It is still showing ongoing so i haven't a clue whether the work has been finished or not

Re: My BB connection
 

Probably not finished then :( Call TS and get it confirmed that there is work ongoing and see if they know a completion date or you could end up thinking the work is still going on and you might actually just have a connection problem.

Re: My BB connection
 

will do paul i'm on hold at moment

Re: My BB connection
 

At least this way you will know what is going on so that if your problem continues tomorrow you can get back to them and point out that you rang tonight as your connection was terrible today as well.

Re: My BB connection
 

Just rang NTL tech are useless
Indian Lady i asked her the question couldn't give me an answer apparently fault is over but still the modem reboots. She won't book me an engineer too
Very annoyed