Ping but not surf
 

Just trying to set up my neighbours broadband and I have a problem, I can ping any website I want but I cant surf to any of them. The bottom left corner says opening www.bbc.co.uk but then it goes to page cannot be found

Any thoughts?

Dave

Re: Ping but not surf
 

can you do a

tracert www.bbc.co.uk

to see why its timing out

Re: Ping but not surf
 

have you managed to succesfully complete registration? if your IP address is ending with anything between 248 and 253, then its still a pre-reg IP address...which would explain why you can ping but not browse. if you have completed reg...might be worth a reset of the cable modem

Re: Ping but not surf
 

As 50420 said, if you haven't completed registration (or the modem hasn't rebooted after registration), you won't be able to browse to any site other than the registration site.

Try accessing https://autoreg.autoregister.net/ and follow the instructions on screen.