Only getting 310KB from 10MB connection?
 

Hi,

Yesterday I 'updated' my connection online from 2MB to the 10MB service, however no matter what site I visit I can only max out my connection at 310KB/second.

Having read a number of threads I thought it could have been a problem due to my NTL120 modem, however I am hearing that 120's max out at 5MB.

I'm not even reaching 3MB! I have tried it with and without my router and all different ethernet port settings. I'm stumped.

Any help is appreciated :)

Re: Only getting 310KB from 10MB connection?
 

Best person for this, if he's online, is Bill C:)

Re: Only getting 310KB from 10MB connection?
 

For your information;

Downstream Receive Power Level : 4.86 dBmv Downstream SNR : 34.02 dB Upstream Transmit Power Level : 45.00 dBmv

Pretty much constant. Also,

Network Access : Enabled Maximum Downstream Data Rate : 10240000 bps Maximum Upstream Data Rate : 512000 bps Maximum Number of CPEs : 1 Software Upgrade File Name : ntlhm120_ntl0001.cpr

Re: Only getting 310KB from 10MB connection?
 

What time of day are you using it, speed does drop during peak time around 6pm to around midnight, as burst speed goes up contention affect goes up with it.

Re: Only getting 310KB from 10MB connection?
 

All time of day :(

Re: Only getting 310KB from 10MB connection?
 

Im in exactly the same position. Got my 3mb upgraded to last night, the modem rebooted and was updated to 10mb. I get the full 50k upstream but my downstream hasnt really improved.

Same modem as you, my downstream SNR is similar to yours, but the
power level is much lower:

downstream receive power level 0.77 dbmv
downstream snr 34.82 db
upstream transmit power level 41.00 dbmv

Re: Only getting 310KB from 10MB connection?
 

Apparently the NTL: 120 modems don't have 100Mbs capable ethernet ports, only 10Mbs. If your PC NIC/Router negotiates an inappropriate speed with this, you may wind up getting very poor performance: see this thread.

Looking at the posts on this, I get the impression this may only show as a problem with higher broadband connection rates.

Re: Only getting 310KB from 10MB connection?
 

i appoligise if i misread but i thiought the upgrade was only for customers on 3mb

Re: Only getting 310KB from 10MB connection?
 

Can people in Middlesbrough/Teesside get 10Mbps yet? If so how?

Im on 2Mbps at the moment.

Re: Only getting 310KB from 10MB connection?
 

Use the speed upgrade link on the ntlworld.com site. You will pay £37.99 though.

Re: Only getting 310KB from 10MB connection?
 

I dont think my dad will be too happy if I do that, he pays the bill :erm:

Re: Only getting 310KB from 10MB connection?
 

Tell him after. ;)

Re: Only getting 310KB from 10MB connection?
 

If speeds stay low then you will need to wait until dec when ntl consider it out of trial and then get an engineer in to check the stats on the line to see if they are in acceptable range, mine was apperently out of spec and since he fixed things have improved.

Re: Only getting 310KB from 10MB connection?
 

I could... but 2Mbps is fast enough for now. I just wanted to try the 10Mbps. I will welcome the upload speed seeing how I run a webserver from my line.:dozey:

Re: Only getting 310KB from 10MB connection?
 

I wonder why people hosting webserver's at home is so common, for basic hosting ntl provide it free and webhosting services are dirt cheap. Many under a pound a month for lowend stuff.