Is these right
 

Is these right or are they taking the ppppp
The remote for my TV box is broken
All I get is a red light I phoned NTL
For a new one and they say they want £15
For it I already pay them about £90 to £100
A month for TV PHONE and BROADBAND
Now they want £15 for a f***********king
Remote they have got to be joking
All the girl could say was if I see a NTL man
Ask if he as got one in his van ????????????
Bloody hell so what to I do jump in to my car
And chase NTL vans around the town
fffffffffffffffffffffff me they are a joke:Yikes: :Yikes:

Re: Is these right
 

How long have you had your remote / service?

It is kind of right to prevent multiple replacements for people who are just careless or prone to destroying them, but if it is long term wear and tear then they should be free.

Re: Is these right
 

welcome to cf

they should send you one, with a bag to return the broken one
the £15 is if you dont return the broken one
i'm sure somebody will verify this :)

Re: Is these right
 

Tell them you want a free replacement or you will end your subscription, i've never paid for a new remote or K/B.

Oh and :welcome: to cable forum.

Re: Is these right
 

I'v had it for about 5 years they can get stuffed i an't
giving them £15 even if i do have to chase NTL vans to get one
for free :confused: :confused: :confused:

Re: Is these right
 

Tell them the existing one is available to take away and for them to refurbish and repair and that it is wear and tear from 5 years use that has resulted in the need for replacement.

Otherwise use the responsetek thingy on here (or use that also) that should highlight this issue to mgmt, after all a selling point of NTL is that they cover the maintainance of your STB, now being as the STB functionality is seriously impaired without a remote control you would naturally assume that the maintainance would include maintainance of the Remote.

Re: Is these right
 

Still you can always keep on watching the one channel now, since they can get stuffed!

Re: Is these right
 

nop i got the wife i thought thats was what she was for :D :D :D :D
now all you women in here are going to give me a kicking :Yikes: :Yikes: :Yikes:

Re: Is these right
 

TuT, Tut,

Re: Is these right
 

Have you tried changing the batteries?

Re: Is these right
 

change the batteries, and if that does not fix it, then they will charge you £15 if they say it does not need repaired.

I have had 2 replacement controllers, without any cost.

ik

Re: Is these right
 

The £15 charge is for the remote if it's found not to be faulty hence the bag to return it to ntl so it can be tested. Many customer don't check the batteries and so were returning remotes that worked perfectly well. It's amazing how many customers suddenly say they don't want a remote sending when advised of the charge if it works. If yours is genuinely broken then you won't be charged.