NTL have changed my number and THEY don't know why
 

This is strange.... i have been with NTL for 4 months and everything has been ok. Now I find that my phone number has changed in the last 2 weeks and CS have no idea why it has happened. Has anyone else heard of this happening?

God knows how many calls I have missed in the past couple of weeks :mad:

p.s it's changed from one NTL number to another and the first number no longer works.

Re: NTL have changed my number and THEY don't know why
 

Very strange :confused:

Is it possible somehow that someone else has access to your NTL account details?

Might be worth doing what I did, and put a password known only to you, so when you call, you know the only changes to your account are what you want:)

Re: NTL have changed my number and THEY don't know why
 

Sorry Craig but you have to admit it is funny in a way ;)

Have they said that they are going to change it back for you?

Re: NTL have changed my number and THEY don't know why
 

no i dont think that is possible and it does have a password on it. CS bloke said there was no record of a change of number and he checked the exchange and stuff. It has now been escalated to I'll hopefully hear something in the not too distant future.
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I'm not too annoyed by it but I do want it sorted asap. I think it would be worthy of "good-will" free month though :angel:

Re: NTL have changed my number and THEY don't know why
 

Good luck, and I hope you get to the bottom of it soon:tu:

Re: NTL have changed my number and THEY don't know why
 

I have a very vague memory of when we had ours installed many moons ago of being given a temporary number while our main number was being set up, or am I just making that up?

Re: NTL have changed my number and THEY don't know why
 

i have visions of somebody on your street that has the same problem :erm: