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Phone Number Change
Why can't NTL do anything right ?
I changed my phone number, cost £10... Said it would start within 24 hours, within seconds the old number went dead and the new number was working. So far so good ! However I have/had the £3.50 package, caller display, call barring Pin), anonymous caller reject, call waiting. Um, I cant dial out.. Ring Ring NTL:Oh, they changed the pin number, and should have given the new one to you. Tell me the pin, and make sure all my other services are working NTL: yes they are Um, My number is being shown, It suppose to be withheld Ring Ring NTL: We donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t automatically do it Even if I had already got it on the old number ? No.... Um, call waiting donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t work Ring Ring NTL:I just added it back for you But I was told they checked everything ? NTL:Everything is now working as it should Um, I cant dial out.. Ring Ring NTL: They changed the pin number again ... Bill arrives Caller display August £1.75 Call display September £1.75 Call barring September £1.75 Call display September £1.75 Package £3.50 Caller display August £0.75 Call barring September £0.95 .... ... The list went on and on Ring Ring.... Donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t do it, donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t change your number, in fact donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t change anything :Yikes: On A good note, BT SMS comes "in" ok by voice message :) |
Re: Phone Number Change
Omg and I really want to change my number. I don't want to pay out for all those extra's though. The caller display is very handy.
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Re: Phone Number Change
They are getting better, this months bill only had an overcharge of £1.75
However.... I normaly pay by internet banking, unless there is a problem with the bill. Then when I have finished sorting out the problem I pay by Visa.. I quoted my Visa card number for the bill, and again for the broadband, 6 days later I get a letter telling be the card was refused on the phone bill.... It seams they store old numbers, even though I quoted the Visa number "Twice" they selected a card that was 4 years old from the system, naturally it never worked... So if anyone pays by card make sure they remove it from the system after they take a payment, or it might come back to haunt you :) Letter sent to head offfice !!! Never a dull moment with NTL |
Re: Phone Number Change
How come you got only charged £10 to change your number?
I asked about it today and NTL told me it would cost £25!! :erm: |
Re: Phone Number Change
That cant be right ?
I just said I had a lot of crank calls, and they just said £10 |
Re: Phone Number Change
its ok we charge 38.50 where i work with our without a crime reference number which is bent
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Re: Phone Number Change
Quote:
You were lucky then! :tu: |
Re: Phone Number Change
Maybe a price in Coventry only ?
A few years back I changed number and it was free ! He did tell them there was problems with callers ? |
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