Since STB swap, it's been doing my proverbial in...
 

Since I got my STB swapped, it's been causing frequent loss of connections for my broadband internet, and cable TV, and changing it's channel line-up for no apparent reason. I had my original Pace box changed for a Samsung, after I registered it to be changed due to the broadband upgrade. However, they forgot to bring a Samsung with them, and changed it to another PACE. I wish they had left it alone, because this replacement box has been causing no end of problems. They then downgraded my package to 1MB £17.99 per month, when I had wanted to remain on the 2MB £24.99 package.

I am a bit :mad: at the moment. Yes I know, call them and sort it out... I would, but I can't because my phone line is now dead .. :rolleyes:

Never rains but pours as the saying goes.....

P.S. I never did get my promised Samsung, despite several lost afternoons from work eating into my holiday allowance.

Re: Since STB swap, it's been doing my proverbial in...
 

That is why I didn't go to 2MB as my box will not handle over 1 and I didn't want to change the box in case of problems...I know this doesn't help you :(

The only way to sort it out is to call them though :(

Re: Since STB swap, it's been doing my proverbial in...
 

and call them agian and again

tbh the people who bring the box will give you what they have got
its not there fault
just luck of the draw i think
ask for a sacm and see what thay say :)

Re: Since STB swap, it's been doing my proverbial in...
 

He probably would do if his phone was working lol ;)