Customer Services Music
 

I noticed when calling CS that the music/adverts that play while you wait to get through has an advert for http://www.ntl.com/football - however, the message on the phone says its for customers who get a 600k or 1Mb broadband connection.

Now, I thought "you can't get a 600k line anymore" so looked up the URL which says its for people on the 2Mb or 3Mb connections so it appears the message on the phones is incorrect.

I forgot to mention it on the phone to CS, so am posting it here as the next best thing :)

Re: Customer Services Music
 

you link is not working :( the music when calling cs is bad as well so out of tune i can sing better then it .

Re: Customer Services Music
 

Oh well...
-Chris

Re: Customer Services Music
 

o well it is the NTL web site ...............lol

Re: Customer Services Music
 

I thought the web site upgrade had already been completed. Seems they can't even provide them selves a good service any more :p:

Re: Customer Services Music
 

Hmm, works for me both at home and at work.
The URL I gave (which is the one quoted on the phone system) forwards me to http://www.home.ntl.com/page/football

And I agree... the music is pretty awful, it sticks in your mind for hours afterwards too :(

Re: Customer Services Music
 

I'd rather listen to the humming of the phone than the NTL music.
In fact, I wish the NTL staff were trained to sing to us whilst we wait.
Or maybe not.
A good thing would be for the user to choose. eg. Press 1 for house music, press 2 for jazz, etc.

Re: Customer Services Music
 

It already exists.

Press 1 for accounts - Money - Pink Floyd
Press 2 for Refunds - Lovely Day - Bill Withers
Press 3 for Tech Support - We won't get fooled again - Who
Press 4 for Complaints - I can't get (no) satisfaction - Rolling Stones

Re: Customer Services Music
 

LOL
Briliant.

Re: Customer Services Music
 

:clap:
excellent!

Re: Customer Services Music
 

I called again yesterday and it seems to be fixed now - says 2Mb or 3Mb like it should do :)