VM 360 box.
 

Hi all, can any one help me with this one.
I have the 360 box & it works as it should BUT, the 360 box every time electric goes off I lose all my recordings why.
This I think might be a faulty box or hard drive I'm not sure.

Re: VM 360 box.
 

If you are having frequent power outages, it could impact on the box.

Re: VM 360 box.
 

Do you also have to repeatedly sign into all apps? Does pressing pause and play on live TV work without any stuttering , freezing or jumping? (They also signs of a faulty hard drive)

Since all of your recordings have been lost it very much appears to be a hard drive issue so your box will need replacing, especially if the other two issues also occur.

You need to contact VM customer support either by
�� Call: 150 (a free call from a VM landline) or 0345 454 1111 from any other phone.
�� WhatsApp: 07803 089684
Or contact VM on Social Media by messaging either
X (Twitter) : https://twitter.com/virginmedia
�� Facebook: https://www.facebook.com/virginmedia/
�� Instagram: VirginMedia​
Or try the online chat messenger available Monday-Saturday 8am-8pm via My VM
�� https://www.virginmedia.com/myvmo2


As an aside, do you have different profiles set up? If so then the recordings might only be visible via the one profile that set them up.

Also have you tried a factory reset? (it might only be a temporary solution)

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
Select Keep Recordings, which means you won't lose your recordings, and any planned recordings, or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again.

Re: VM 360 box.
 

Sorry I thought ,clearly l am wrong that this box didn't "record".

Re: VM 360 box.
 

Recordings can be set and stored on the original tivo box, and also on the V6 and TV360 boxes (also known as the main 360 box).

There was a second TV360 box, called a mini 360 (no longer issued). This box is half the height of the main TV360 box but because it doesn't contain a hard drive it can't store recordings. However users that have a multi room subscription with both a mini box(es) and a main 360 box can set recordings via the mini box. These recording(s) are stored on the actual main 360 box.

If a customer has a Stream box then it doesn't have a hard drive and so can't store recordings, however if it's part of a multi room subscription with a main TV360 box then you can set a recording via the Stream box which will be made on the main 360 box.

Customers with a Flex subscription use the Stream box but this box does not have the facility to set or store recordings. A Flex subscription comes with a 30-day rolling contract and costs an additional £5 a month, but like all VM TV services can only be taken with a VM broadband subscription.

Re: VM 360 box.
 

If it's a TV 360 then the fault is probably a failing hard drive.

If it's a 360 mini, then when power is cut and restored the VM hub and both TV boxes reboot simultaneously. If the mini box boots up faster than the the main 360 box it will fail to detect the hard drive on the network and show an empty recordings menu. However the problem will either auto-rectify when the main 360 box has spun up or it may be necessary to navigate away from the "Saved" screen and coming back to it—or putting the mini box into standby via the remote for 30 seconds and waking it up—forces it to poll the local network again. The recordings will reappear immediately.

The two boxes have been described by newapollo, so let us know which one you are referring to.

Re: VM 360 box.
 

Thanks Guys for your help, about a week ago I had half a dozen films recorded & some tv programs the electric went off & I lost them all but today we have been getting power cuts 3 in total this time my recording are still there, so maybe it was just one of those things !
also my up & coming recordings are still set up to be recorded... All I can do is keep my eye on things & hope I don't get anymore problems.

Thanks Again Guys. I'll let you know how things go.
Mike.

Re: VM 360 box.
 

Hello again all, You may remember that I am an analogue and not very digital minded.

My TV box is the V 5 to the best of my knowledge, I have had it years and I am very happy with it and have resisted changing to the 360 . Mainly because I love using it to record progs and watch them later, I have found the 360 to be good for this.
I am quite happy to carry on with the V5 but tonight I caught a message on my smart TV which looked like VM will be doing away with the choice to keep a V5, have I got this correct and can anyone give any tips or advice? TIA Gus

Re: VM 360 box.
 

Do nothing and ignore their messages is my advice.

If they ever force a product onto you that you don't want, then leave at the earliest opportunity.

Re: VM 360 box.
 

Thank you Mr K, point taken. :)

Re: VM 360 box.
 

All V6s are being retired, with most being migrated to TV 360s. If you don't accept the migration then VM will eventually send you a remote for the TV 360 and force the migration remotely.

Re: VM 360 box.
 

It may be that in the long term (when VM do declare an actual cut off date) that people will be moved directly from V6 to VM Stream/Flex boxes. So possibly having the option to currently regrade/swap from V6 to TV360 would be a "smart" move for people wanting to retain the ability to record programs.

Re: VM 360 box.
 

My belief is that VM is trying to get V6s retired because the agreement with TiVo is expiring, probably in 2027. So, unless the customer requests a Stream box, the migration will be to a TV 360. And the TV 360s will in turn be migrated to Streams as part of the migration from HFC/RFoG to XGS-PON. And you heard it right: the original V6 gets a double migration, quite unique.

Re: VM 360 box.
 

Changing from a recording to a non recording box is a substantial change. A different service which breaks the contract, giving customers a 'get out of jail' free card .....

Re: VM 360 box.
 

VM has never promised a recordable box. Look at VM's Terms and Conditions B.8:
"By viewing the television service you acknowledge that the equipment we provide to you may be enabled by us to make recordings, on your behalf, of broadcasts of the types of programmes that match your preferences, for the purpose of enabling those broadcasts to be viewed at a more convenient time for you."