Does the Hub5 update it self while in bridge mode? ?
 

Good morning all , :)
I have been using Unifi network devices with my Virgin hub 5 for nearly a year now and mostly it been fine but every now again ( quite a bit of late ) im having an issue where my Unifi UDR7 is displaying "no internet" on the front display of the device.

iv been asking on the Unifi forums and no one really know why this happening , I can see my internet and the connection to the Hub5 from the UDR7's UI and the connection is rock solid , no drops out , a bit of high latency but nothing that should be causing my issue .

So iv been thinking is the hub at fault ! say is it trying to update ,so im asking here will the hub 5 update itself while in bridge mode ? im wondering if the hub is trying to update and this is causing the UDR7 to think there is no internet 🤔

Thanks
Andy

Re: Does the Hub5 update it self while in bridge mode? ?
 

Modem mode disabled the LAN but the WAN interface and modem functionality remain. So, the hub still gets its updates via the CMTS (usually overnight).

I think "no internet" would only be due to VM if the hub were rebooting due to an update in progress. But what's happening here is the UDR7 falsely reporting a problem when doing a WAN connection check.

Re: Does the Hub5 update it self while in bridge mode? ?
 

Thanks
it's been stable for the nearly a year since i started using the Unifi gear it just been the past few months iv had the issues ,so trying to figure out what is causing the issue ..

Cheers

Re: Does the Hub5 update it self while in bridge mode? ?
 

I don't use Ubiquiti but these WAN checks get done by ICMP pinging, so simply changing the echo target would be an easy check to make. If VM's system fails to deliver the ICMP packets to the echo server specified by Ubiquiti then your router thinks that there is a problem - hence the message you get. Find out what is the Ubiquiti default echo server and change it - I am certain a public DNS resolver such as 1.1.1.1 or 8.8.8.8 will reliably return an ICMP Echo Request.

Re: Does the Hub5 update it self while in bridge mode? ?
 

I think I still use 9.9.9.9 for my router online checks.

Re: Does the Hub5 update it self while in bridge mode? ?
 

I've been using 9.9.9.9 (Quad9) for several years and it will work just as well as 1.1.1.1 or 8.8.8.8 for WAN‑health ICMP tests.