Virgin media fined 28 million for cancellation delay tactics
 

Not sure where to put this as it is breaking news as well as VM but they are finally held to account . Loads of us I am sure have suffered this

https://www.bbc.co.uk/news/articles/..._eStxpLFZDQ-6A

Re: Virgin media fined 28 million for cancellation delay tactics
 

This big fine should give them all a warning about such tactics.

Re: Virgin media fined 28 million for cancellation delay tactics
 

I said to my dad, it's hardly surprising to find out this, even after working there.

They would do anything they could to delay and stop someone cancelling, but I know things have changed because of when I dealt my grandads account.

What you want to do is try cancelling a Three account or an EE one, then you will have some fun if you count banging your head against a wall over and over and having them try to charge you £500 for kit, that you have returned!

Re: Virgin media fined 28 million for cancellation delay tactics
 

I was missold a contract by EE. Did not open the sim told them I want to cancel in my cooling off period and made a formal complaint . Had to keep hassling because I kept getting communications .

Re: Virgin media fined 28 million for cancellation delay tactics
 

I signed up to a Three "5g Home Broadband" system which came with a modem, eero router etc, only to find out after 2 weeks that you don't keep the items at the end of the contract.

I cancelled it within the 30 day cancellation period, sent the kit back via DPD and they tried to charge £500 for it, because they "couldn't find it" and were essentially trying to say I hacked DPD to fake tracking information, emails, and their systems to generate confirmation of receipt of the items.

It didn't work out for them because I told them that I would take them to court if they charged me, and low and behold 3 days late they magically found the items with the serial numbers matching what I had recorded of the kit that I sent back.

EE tried to cancel my Gamepass Ultimate which I have paid for because they charged for the full length of the contract in order for me to cancel, the direct debits (xbox console and gamepass), when I complained about it, it took them nearly 2 months to sort it out.

Now I have gamepass ultimate but I don't know when it's going to end as I don't know if they are going to monitor it.

Re: Virgin media fined 28 million for cancellation delay tactics
 

Sending back my VM kit was a nightmare, it took over 1 month for them to acknowledge they had received the kit and even billed me for it..... I'll never return to VM as long as I have FTTP options.

Re: Virgin media fined 28 million for cancellation delay tactics
 

I had to return a faulty modem to VM on receipt and installation of a new one. The code on the packaging was rejected at 3 locations.

In the end a tech visiting a neighbour took it and booked it as returned on the device he had. 2 weeks later I received a replacement modem which is still here because they won't give me a code to return it!

I wonder how much our bills will rise to cover this fine?