Virgin Broadband Outage GU16 28th April
 

Morning,
GU16 area.
Yesterday 28th April, about 13.00.
Short power cut - then Virgin Broadband service did not come back.
Phoning Virgin you get an automated message saying problems in your area - but no target resolution time.
That’s still the situation 18 hours later.
The Virgin phone tree is not allowing me to speak to an agent to find out what’s happening.

The Superhub5 boots up with a sequence of solid white light, flashing white light, flashing red light, then solid white again.

Network login the router has messages about SYNC timing failure and DHCP invalid fields. See attached.

Is there anything else I can do either at my end, or to get a resolution time from Virgin.

Thanks